每經編輯｜黃俊玲    

每經記者(zhe) 黃俊玲 發自北京

4月29日，保(bao)監(jian)(jian)會對(dui)外披(pi)露了(le)今(jin)年一季(ji)度保(bao)險公司的投訴情況。據了(le)解(jie)，今(jin)年一季(ji)度，中國保(bao)監(jian)(jian)會機(ji)關及各保(bao)監(jian)(jian)局共接收各類(lei)涉(she)及保(bao)險消費者權益的有(you)效(xiao)投訴總量5439件，同(tong)比下(xia)降(jiang)9.11%，反映有(you)效(xiao)投訴事項5599個，同(tong)比下(xia)降(jiang)11.65%。

與以往(wang)公(gong)(gong)布總體(ti)投(tou)訴量(liang)和億元(yuan)保(bao)費投(tou)訴量(liang)不同，此(ci)次保(bao)監(jian)會還公(gong)(gong)布了萬張保(bao)單(dan)(dan)投(tou)訴量(liang)指標，其(qi)中中國信保(bao)萬張保(bao)單(dan)(dan)投(tou)訴量(liang)居財險公(gong)(gong)司(si)之(zhi)首(shou)，交銀康聯人壽(shou)的萬張保(bao)單(dan)(dan)投(tou)訴量(liang)居人身保(bao)險公(gong)(gong)司(si)之(zhi)首(shou)。

財險：萬張保單投訴量中國信保居首

來自(zi)保監(jian)會的通報顯示，今年一季度，中(zhong)國保監(jian)會機(ji)關和(he)(he)各保監(jian)局收到涉及(ji)財(cai)(cai)產(chan)險(xian)(xian)(xian)公(gong)司的投訴2463件(jian)，占有效投訴總(zong)量的45.28%。其中(zhong)，投訴量居前10位的財(cai)(cai)產(chan)險(xian)(xian)(xian)公(gong)司依次為(wei)：人保財(cai)(cai)險(xian)(xian)(xian)（556件(jian)）、平(ping)安財(cai)(cai)險(xian)(xian)(xian)（440件(jian)）、太保財(cai)(cai)險(xian)(xian)(xian)（316件(jian)）、國壽(shou)財(cai)(cai)險(xian)(xian)(xian)（135件(jian)）、大地財(cai)(cai)險(xian)(xian)(xian)（126件(jian)）、永安財(cai)(cai)險(xian)(xian)(xian)（82件(jian)）、安盛天平(ping)（73件(jian)）、中(zhong)華(hua)財(cai)(cai)險(xian)(xian)(xian)（72件(jian)）、陽(yang)光財(cai)(cai)險(xian)(xian)(xian)（63件(jian)）和(he)(he)安邦財(cai)(cai)險(xian)(xian)(xian)（53件(jian)）。這10家公(gong)司投訴量總(zong)和(he)(he)占財(cai)(cai)產(chan)險(xian)(xian)(xian)公(gong)司投訴總(zong)量的77.79%。

在億(yi)(yi)(yi)元(yuan)(yuan)(yuan)保費投(tou)訴量方面，排名前(qian)十的財(cai)(cai)(cai)險(xian)(xian)(xian)公司(si)依次(ci)是：史帶財(cai)(cai)(cai)險(xian)(xian)(xian)（23.06件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）、眾安在線（15.61件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）、富德財(cai)(cai)(cai)險(xian)(xian)(xian)（8.34件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）、眾誠保險(xian)(xian)(xian)（5.89件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）、利寶保險(xian)(xian)(xian)（4.53件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）、安邦財(cai)(cai)(cai)險(xian)(xian)(xian)（4.30件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）、永安財(cai)(cai)(cai)險(xian)(xian)(xian)（4.09件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）、安盛天平（3.93件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）、國泰財(cai)(cai)(cai)險(xian)(xian)(xian)（3.40件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）和安華農險(xian)(xian)(xian)（3.40件(jian)/億(yi)(yi)(yi)元(yuan)(yuan)(yuan)）。

同(tong)時，保監會還公布(bu)了萬(wan)(wan)(wan)張(zhang)(zhang)保單投(tou)訴(su)量(liang)指標，在具體(ti)保險(xian)(xian)(xian)公司方面萬(wan)(wan)(wan)張(zhang)(zhang)保單投(tou)訴(su)量(liang)居前10位的公司依次為：中國信(xin)保（2.25件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）、眾誠保險(xian)(xian)(xian)（1.38件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）、利寶保險(xian)(xian)(xian)（1.15件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）、史帶財(cai)險(xian)(xian)(xian)（1.06件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）、永安(an)(an)財(cai)險(xian)(xian)(xian)（0.68件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）、安(an)(an)邦財(cai)險(xian)(xian)(xian)（0.60件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）、安(an)(an)誠財(cai)險(xian)(xian)(xian)（0.60件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）、信(xin)達財(cai)險(xian)(xian)(xian)（0.53件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）、安(an)(an)華農險(xian)(xian)(xian)（0.51件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）和(he)浙商(shang)財(cai)險(xian)(xian)(xian)（0.48件(jian)/萬(wan)(wan)(wan)張(zhang)(zhang)）。

壽險：萬張保單投訴量交銀康聯居首

保監會的(de)(de)通報顯(xian)示，今年一(yi)季度(du)，中國(guo)保監會機關和各保監局收到涉及人(ren)(ren)身(shen)險(xian)(xian)(xian)公司的(de)(de)投(tou)訴(su)2962件(jian)(jian)(jian)，占有效投(tou)訴(su)總(zong)量的(de)(de)54.46%。其中，投(tou)訴(su)量居前10位的(de)(de)人(ren)(ren)身(shen)險(xian)(xian)(xian)公司依次為(wei)：中國(guo)人(ren)(ren)壽(shou)（594件(jian)(jian)(jian)）、平安(an)壽(shou)險(xian)(xian)(xian)（410件(jian)(jian)(jian)）、泰康人(ren)(ren)壽(shou)（365件(jian)(jian)(jian)）、新華人(ren)(ren)壽(shou)（284件(jian)(jian)(jian)）、太(tai)保壽(shou)險(xian)(xian)(xian)（261件(jian)(jian)(jian)）、生命人(ren)(ren)壽(shou)（152件(jian)(jian)(jian)）、人(ren)(ren)保壽(shou)險(xian)(xian)(xian)（150件(jian)(jian)(jian)）、陽光壽(shou)險(xian)(xian)(xian)（93件(jian)(jian)(jian)）、太(tai)平人(ren)(ren)壽(shou)（78件(jian)(jian)(jian)）和平安(an)養老（37件(jian)(jian)(jian)）。

在(zai)億(yi)(yi)(yi)元保費投訴(su)量方面排名居前10位的公(gong)司(si)依次為(wei)：長生人(ren)壽（12.40件(jian)/億(yi)(yi)(yi)元）、光(guang)大(da)永明（4.44件(jian)/億(yi)(yi)(yi)元）、北大(da)方正（4.13件(jian)/億(yi)(yi)(yi)元）、信泰(tai)人(ren)壽（3.03件(jian)/億(yi)(yi)(yi)元）、昆侖(lun)健(jian)康（2.99件(jian)/億(yi)(yi)(yi)元）、華匯人(ren)壽（2.57件(jian)/億(yi)(yi)(yi)元）、中(zhong)英人(ren)壽（2.52件(jian)/億(yi)(yi)(yi)元）、海(hai)康人(ren)壽（2.29件(jian)/億(yi)(yi)(yi)元）、華泰(tai)人(ren)壽（1.73件(jian)/億(yi)(yi)(yi)元）和中(zhong)美聯泰(tai)（1.63件(jian)/億(yi)(yi)(yi)元）。

來(lai)自保監會(hui)的通報顯示，一(yi)季度，人身險公司萬(wan)(wan)張(zhang)(zhang)(zhang)保單投訴(su)量平(ping)均值為0.04件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)，萬(wan)(wan)張(zhang)(zhang)(zhang)保單投訴(su)量居前(qian)10位的公司依(yi)次為：交銀(yin)康聯(lian)（1.26件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）、平(ping)安健(jian)康（1.00件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）、中(zhong)航三(san)星（0.63件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）、北大方正（0.50件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）、工銀(yin)安盛（0.43件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）、長(chang)生人壽（0.40件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）、海(hai)康人壽（0.36件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）、中(zhong)德安聯(lian)（0.35件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）、光(guang)大永明（0.34件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）和中(zhong)英(ying)人壽（0.27件(jian)(jian)(jian)/萬(wan)(wan)張(zhang)(zhang)(zhang)）。